Contact and Order Assistance

OluKai is operated by Onlineretail.

Last updated: September 22, 2026

Important disclosures appear first, followed by supporting operational details.

Important information

Order support

Please include the order number and a clear description of the question. For damaged, defective, incorrect, or missing items, include useful photos when available so the support team can review the order accurately.

Business identity

Onlineretail operates the brand and online store at onlineretail.it.com. The domain, support channel, and business details on this page are the official public contact points for this storefront.

Returns and delivery questions

Do not send returns before receiving approved instructions and confirming the address in our Return and Refund Policy. Shipping estimates, carrier details, and delivery costs are published in our Shipping Policy and at checkout.

Operational information

Contact details

Email: support@onlineretail.it.com
Phone: 9105089899
Business address: 1305 Middle Sound Loop Rd, Wilmington, NC 28411, Wilmington, North Carolina, 28411, United States

Business hours

Our published support availability is Weekdays 9 AM to 5 PM. Messages received outside those hours are reviewed on the next business day, excluding public holidays.

How we respond

Contact support@onlineretail.it.com or 9105089899. We use the information supplied only to identify the request, review the relevant order, and provide a response. Sensitive payment credentials should never be sent by email.